Dammit....

Saturday the 20th I bought an awesome and very expensive costume from a catalog called the Pyramid collection. I needed it by the following Saturday so I decided to get 3-4 day shipping. They said it would be delivered in 3 to 4 business days from my order.... so I gave them Monday for processing... and figured it would at least be shipped on Tuesday and arrive 4 days later on Friday though DHL @ home. This shipping cost me over $20.... So they have an order status thing... and all day Monday and Tuesday it says the status is sitting in warehouse.... so I call the customer service line late Tuesday and say I'm worried about it getting here on time. The guy says it's shipped but the status hasn't changed yet and it will definitely arrive on Friday... I say alright and hang up... I see on Wednesday that the catalog site says it shipped my order, so I go to the DHL website and start tracking it. It says for Wednesday:

11:41 am	Processed at DHL Location.		Wilmington - Clinton Field, OH
11:01 am	In transit.		Wilmington - Clinton Field, OH
1:23 am	In transit.		Coventry Regional Hub, RI

I follow it on Thursday and it says:

10/25/2007 3:14 pm

Depart Facility

Wilmington - Clinton Field, OH

Soo... I keep checking all yesterday for more news and nothing. Nothing this morning when I left for class either. And then nothing when I got home and the mail was delivered already.
Now I'm getting really worried, so I go ahead and call the catalog's customer service line and tell them "It says on your website that if I ordered it Saturday it should be delivered Friday if I paid for the 3-4 day shipping. It's not here and the post office doesn't have it. She says she's very sorry and it's the company's fault because it went out Wednesday instead of Tuesday like it should have and she refunded me half of my shipping costs for it coming a day late. So I said "Okay, as long as it's here by Saturday cause I have a party to go to. Thanks" and hung up.

Then I called a number for DHL tracking to figure out what was going on with my package and they said it had been delayed.... So I asked what that meant as far as the expected arrival of my package. They said Monday would be the day it was delivered. I asked if there was any possible way I could get it by Saturday. I told them I could pick it up at the post office or their distribution place maybe... but nothing... they said it wouldn't work. I was sooo mad. I reeeally wanted to be able to wear that costume to the party tomorrow. So I called the catalog place's customer service again.

After explaining my problem to one lady she escalated me to what sounded like their executive customer service where they can actually do something. It was the same lady I talked to previously. I explained what DHL had told me about the package arriving on Monday and she was very nice and refunded my entire shipping costs... soooo I guess that's not too bad. I would really rather have the dress tomorrow than have the shipping costs, but I guess I can find another costume to wear tomorrow, and I still want to be able to wear the dress I bought on Halloween and to Mark's party so I don't want to return it.

So that's my shipping adventure...